Sharper Image Massage Chair Repair

Recline Broken On Sharper Image Massage Chair

A good number of stores sell replacement wheels for rolling chairs. You could try any store that sells rolling chairs actually. Bring the broken wheel with you to make sure you’re getting the right size.

Posted on Apr 04, 2010

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Are All Massage Chairs Created Equal

Chair owners tend to think that all massage chairs are created equally, in that they think that chair parts are interchangeable from one brand or model to the next. Folks also tend to think that their chair doesn’t need any new parts…that it just needs to be fixed! Few and far between are the cases where a part is not needed to get a massage chair working again. Maybe a hose has become disconnected or some bolts and screws need tightening. But, from my long experience, a chair failure is usually related to a part failure.

When we get a call about a massage chair problem, and it’s a model that we don’t carry, whether it is discontinued or not, we always recommend that the customer call the retailer from whom they purchased their chair or, at the very least, the distributor of the chair if it s a direct-to-consumer sales model for that chair.

I know that many of these cheaper direct-to-consumer massage chair companies have very little in the way of customer support, let alone a healthy parts supply, but you really do have to try to reach them for troubleshooting of the problem or for getting needed replacement parts. I am familiar with one of these distributors who sell a chair for around $1500, and they don’t even have parts for their chair model at all, let alone any semblance of a good tech support department! They probably figure that at such a low price, the customer can just buy another massage chair!

Check The Power Cord And Connections

The first thing to check if your massage chair stops working is the power cord. Make sure it is fully plugged in. Check the other end of the power cord where it connects to the chair. Is it fully plugged in there. Check the cord itself for kinks, cuts, chafing or other damage. Unplug it once and plug it back in if everything is okay. Some massage chairs will reset from being powered off and on again. Some have a more involved process.

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How To Find A Technician For Your Massage Chair

When your massage chair needs repairs, the best course of action is to contact the original manufacturer for guidance. Top-name brands like Infinity and Kyota have excellent customer support and service departments, so you can be confident youre in the best hands. A customer service representative can help you troubleshoot, provide technician resources or guide you if a replacement is the right solution.

You can also contact the original retailer for advice. Though massage chair retailers are not typically equipped to handle repairs, their customer service teams will likely be able to point you toward a nearby certified technician.

Complete Care Warranty Period

For In-Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. If you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under warranty coverage.

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What Can I Fix On My Massage Chair

While a certified technician is your safest bet when diagnosing and servicing your massage chair, there are a few simple fixes you can perform at home. Before attempting any diagnostics or repairs, always be sure your massage chair is unplugged.

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Discontinued Massage Chair Brands

Here is a list of some of the discontinued massage chair brands that have become obsolete since I began my involvement in the massage chair industry back in 2005:

I may have forgotten some other discontinued massage chair brands, but these are the ones we get the most calls about. If you are in this position of needing your chair fixed, but not being able to get connected with parts or support, I hope this information and these tips are helpful to you.

Dr. Alan Weidner

P.S. Give us a “Like” or “Share” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Massage Chair Motor Lifespan

All commercial massage chairs motors have something called an MTF, or a Mean Time Failure Rate. The MTF of a massage chair differs significantly from brand to brand. Motors in inexpensive chairs might have an MTF of roughly 200-300 hours, while premium chairs use commercial-grade motors that can have an MTF as high as 10,000 hours.

One particular motor prone to failure, even within the MTF rating, is the footrest motor. This is the motor that moves the footrest up and down. These motors are usually strong enough for normal, however, cases of burnt-out motors increase on the footrest when you put too much weight on them, like having a child sit on the extended footrest. Fortunately, these motors are relatively inexpensive and easy to replace. This is less likely to be an issue when the motor used is high-quality, and that only comes with the purchase of a high-quality chair.

The motor strength in any particular chair can usually be indicated by the weight limit for the chair- typically from 240 to 300 lbs- as well as warranty restrictions. The more pressure or stress you put on a motor, the shorter the life span. When you pay under $3,000 for a chair, normal use can still only last you about 2-3 years before the motor gives out. Higher-end chairs offer motors that should last you at least 5-10 years or more.

Confirm the warranty of the chair youre looking at and make sure that it at least provides you with one year of parts and labor with extended parts coverage to follow.

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Shipping Rates & Policies

All standard shipping is a curbside delivery service. This offer covers most items shipped by ground within the contiguous U.S. By curbside delivery, massage chairs will arrive in their original factory boxes unless otherwise mentioned. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering them into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

Threshold Delivery: With threshold delivery mode, massage chairs will be delivered to the nearest ground-level entrance of the home, business, or apartment building.

White-Glove Delivery: With white glove delivery, massage chairs will be hand-delivered to your destination and assembled. Choose the shipping method as White Glove Delivery if you want the service.

All White Glove Services is a one-time, non-refundable service, nor do they cover any return service. Once the service has been signed off for completion of service, the delivery agent will not return to do further services that may not have been completed on their initial visit. It is vital for the customer to fully inspect and test the product before signing off on the completion of the service.

Check The Fuse Or Fuses

Your massage chair may have a fuse or circuit breaker to prevent the chair from damaging itself if something goes wrong. If the massage chair stops working or responding check the fuses and replace any that are blown. Reset any circuit breakers that have tripped. A burnt out fuse will look like the metal inside the fuse has burnt and broken the circuit. If your not sure where the fuses or breakers in your massage chair are, check the owners manual.

The below video shows how to replace the fuse in a BestMassage EC06 Massage chair. Your chair may be a little different.

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I Need To Disassemble My Sharper Image Ht 1650 Massage Chair

Posted byJaki ScholfieldonJan 08, 2014

I would suggest looking on ebay.

Posted on Aug 05, 2015

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A Proper Reboot: Sometimes Its All Your Massage Chair Needs

Most times, just like your personal device, a quick and simple reboot is all your finicky massage chair may need to function normally again.

So if your massage chair is acting up :

According to our Chair Doctors, these simple steps correct the vast majority of errors.

Even if youre not having any issues, a periodic reboot is a good practice to proactively stay ahead of unanticipated electronic errors and more serious chair repair.

Contact your chair dealer for more troubleshooting guides and/or repair instructions for your specific massage therapy chair brand.

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How To Reset Your Massage Chair To Its Factory Settings

The factory reset is one of the easiest ways to delete all the customizations that you have done. If you have personalized your massage chair with your desired programs, massage styles, time span, and other things, you must know how to bring back the factory settings. Just like in our mobile phones, factory reset is extremely valuable in your massage chair. Factory settings are the default settings that came in-built with the massage chair when you first bought it. If you feel any issue with your massage chair’s internal mechanism, the easier way to spike its performance is by resetting it to its factory settings. Please follow the instructions given below for resetting your massage chair’s setting to its factory settings:

• Turn off your massage chair and make sure that the seat is empty and the chair has no external loads.
• Take your massage chair’s remote control device and press the ‘Power’ and ‘Kneading’ button simultaneously.
• Keep the buttons pressed for 7-10 seconds.
• If your remote control device has an in-built screen, you’ll see an ‘error’ sign on the left corner.
• The massage chair pad will vibrate a little. Once this happens, it means that the factory reset has been completed successfully.

Important note: Some massaging chairs have a dedicated button for factory reset. You can check out the user manual that came with your chair. If your massage chair is programmed to get reset by any other way, you’ll find it in the user manual.

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What Can Break In A Massage Chair And How To Deal With It

Play this scenario in your head: You waited all day to get that soothing massage right at the comfort of your own home. Youre looking forward to the gentle kneading and the light tapping of your sore and tired muscles. But just as you are about to slip into relaxing bliss, suddenly, your massage chair stopped working. Its every massage chair owners worst nightmare – somethings wrong with the unit.

Youre pretty sure its broken and you are left stressing out over the thing thats supposed to ease your stress away. Now what? Before you give in to anxiety and panic, take a moment to step back and assess the situation. Retrace your actions and figure out if you missed a step in the TLC department for your massage chair. And while you wait in line for the next customer service representative to speak to you, reading up might be helpful, too.

Lets take a quick recap and learn what can break in a massage chair. By now, you must have realized that massage chairs, like any other man-made material, are not meant to last forever. Eventually, they do give in to natural wear and tear, especially with constant use.

So, how do you figure out whats wrong with your massage chair and, more importantly, what can you do about it?

Rest The Massage Chair

Reset your massage chair if unplugging and plugging it back in didnt get it working. Some massage chairs will reset from being powered down and up again. Other massage chairs have a reset button on the remote. Some have a button sequence such as holding the tapping and kneading buttons down for a few seconds. Consult the owners manual for your massage chair to learn how to reset your particular model.

The below video shows how to reset an Inada Dreamwave massage chair. Your massage chair may have a different method.

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