Infinity 1 Year Us & Canada Residential Limited Warranty
- Unlimited USA-based customer & technical support
- 1 year in-home repair or replacement
Infinity Massage Chairs and massager products are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.
1 Year Warranty Period
For In-Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence, at no charge to the customer. Infinity Massage Chairs may choose to replace your product in lieu of repair at their sole discretion. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.
Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre- approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.
Warranty Limitations and Exclusions
Perhaps It Is One Of These Problems
- The chairs cable came off in your hand. Or the handle broke.
- Theres no power going to it. Or the switch did nothing .
- Maybe you hear a terrible grinding noise. Or theres an annoyingly loud squeak.
- The recliner feels like its going to flip you over backward. Or that recliner arm might just fall off with one false move
- Or your derriere is sinking sinking sinking
- Or you realize that the room is not really crooked, the recliner is actually lower on one side.
Or one of a hundred other things in recliner repair repair that weve probably seen.
Take heart because well rescue you. Whether its a chair or a sofa, whether electric or manually opened, if we can get the part, we can fix it.
Since we have most of the common parts with us on the truck at all times cables, switches, cords, even a couple of motors we can usually repair it on the first appointment.
Well get there just as quickly as we possibly can.
How Much Does It Cost To Repair A Lift Chair
The cost of a repair is going to entirely depend on what is broken.
Oftentimes, the motor is what is going to need work but even that will depend on the severity of the repair. If the motor just needs a tune up or a small adjustment then the price could be as low as $100 for a repair. However, if the motor needs to be completely replaced the cost of the part alone can start as high as $300 leaving you on the hook for a $500 or more cost for the repair.
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How To Reset A Massage Chair
If your massage chair has any of the above-mentioned issues, you can always reset it to the factory settings. First of all, make sure the massage chair is switched off, and it is not in use.
Okay. Now that you have the massage chair on its own, switch on its power as well as the kneading button. Be sure to hold the power and kneading button for 5-10 seconds.
After that, youâll get to see an error icon on the remote control system of your massage chair. Youâll also find your massage chair slightly vibrating at this point. Call it a diagnostic protocol of the device!
It will reset your massage chair and remove all the previously set massage programs. It is a pretty convenient step that will save you from getting into any further problems.
Furthermore, the process of resetting a massage chair varies from brand to brand.
A lot of massage chairs are switched on and off by a single button, while others bring along various buttons for different settings.
Will Medicare Pay For My Lift Chair Repair
The short answer is yes.
If your lift chair is still prescribed as medically necessary then Medicare can indeed cover some of the repair costs for your lift chair.
Under typical Medicare rules, they will cover 80% of any repair costs incurred while fixing a medically necessary, prescribed piece of durable medical equipment. They will cover this cost up to the full cost of a new replacement before the coverage runs out. That leaves more than enough room for a single repair, and sometimes, multiple repairs if needed.
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What To Look For In A Lift Chair Repair Shop
Some of the things you want to look for in a repair shop are good reviews, steady business, and timeliness.
If you find a place that only has a few reviews or is run out of someones house it could indicate that this is more of a side job than a full time business. Repair places with established storefronts or offices are a good sign of a healthy business.
You also want to ask about timeframes. Some places can do the repairs for cheap but if they are quoting you a two week lead time on repairs, it could reduce the effectiveness of a repair – especially when the item in question could be medically important.
If you find a repair shop with an official office you can visit, a handful of positive reviews, and an assurance of quality and timely fixes you should be in good shape.
Where To Get Your Lift Chair Repaired
Getting your lift chair repaired by a qualified technician is easier said than done. Unlike other household appliances, its not as simple as calling a handyman because lift chairs are less common, many appliance repairmen dont know much about them.
Therefore, its helpful to go to the nearest local dealer for your brand of lift chair. Most of these dealers have service and repair departments that can help you out. These service departments are often the ones who help fulfill the terms of your products warranty, and they can be trusted with repairs and parts installation.
Here are some links that will help you find your brands nearest dealer:
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How To Know If Your Chair Needs To Be Completely Replaced
If you have repeatedly addressed small repairs yourself or have already had a technician service an issue and the problem persists, it may be time to replace your massage chair. If you are within the warranty and the type of issue is covered, you can get a replacement massage chair at no extra cost to you.
Here are some reasons to replace your massage chair:
Providing You With The Highest Standards Of Customer Care
While we repair your chair, weâll check for underlying issues and potential points of failure to keep your chair running smoothly.
Fast response time
Once you request a call from us, weâll reply promptly and offer you an appointment as soon as possible – typically within one or two business days.
Our technicians have a passion for electronics and take pride in every repair. Theyâll also be able to give you advice on keeping your chair in good shape for years to come.
Every mile not travelled makes an impact. Weâll never push you to make an on site booking when a simple fix over the phone will do.
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Top 5 Things Massage Chair Technicians Look For In A Quality Chair
Anyone who purchases a massage chair that breaks down within the first year is understandably frustrated. Usually, they end up contacting a technician to fix the issue. Over the years, technicians have noticed several common components that comprise a quality massage chair. Check out this list of things to look for in a chair so you dont end up having unexpected issues.
Best Places To Buy Lift Chair Replacement Parts
Replacement parts are pretty easy to find, believe it or not. Sometimes, theyre available through the manufacturers website or on dealer websites. Many times, however, you can find them on Amazon! Just be sure to use your owners manual and replacement parts list to make sure youre getting the right parts.
Here, youll find links to replacement parts for popular lift chair brands:
- Pride Mobility Lift Chair Parts
One more thing: make sure that you are getting OEM parts for your lift chair. This means that they are parts made in the same factory as the entire chair- its the best way to know youre getting parts that work and fit. Aftermarket parts arent entirely reliable for products like lift chairs.
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What Should I Do When My Osim Massage Chair Is Having Problem
You can refer to the Operation Manual for the possible causes and trouble-shoot actions. If the problem persists, please contact us at with description and pictures of the issue that we can identify the problem and solution right away. Kindly also include your phone number and location in the email that our technical department will contact you as soon as possible to arrange in-house repair.
In Case The Remote Is Not Working:
Your massage chairâs remote requires a proper cable connection, and it is precisely why a lot of times it doesnât work smoothly due to the issues with the cable connection. So before bringing in a new remote, please ensure you have a stable cable connection.
Also, a number of massage chairs these days offer LED remotes. One of the primary issues with LED remotes is that their LED light sometimes fails to respond. In the event of the LED light not working, you can either get it repaired or bring a new one home.
Oh, and if a massage chair doesnât work, it is usually not the remote but the massage chair itself.
Although massage chairs are pretty easy to manage, all you need to do is keep the tips and tricks Iâve shared above in mind, and youâll be good to go for years ahead. Rest assured, a massage chair doesnât really require much maintenance, so there wonât be an issue in keeping one. Have a wonderful day, my pals.
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What Do I Do If I Have A Product Needs To Be Repaired
Please email us at with the issue and pictures of the issue that we can identify the problem and solution right away. Kindly also include your phone number and location in the email that our technical department will contact you as soon as possible to arrange repair. Kindly note that our office hours are 10am to 6pm from Mondays to Fridays Pacific Times. Closed on Saturday, Sundays & Public Holidays.
How To Find A Reputable Massage Chair Repair Shop
Heres what you need to consider when looking for a reputable massage chair repair shop:
- Rating: You can use the review section of platforms like Google or Yelp to check if the repair shop you found is reliable. In the feedback sections, users will give a rating on the quality of the service or product. That way, you can choose the best and most reliable repair service near you.
- Price: To get the best deal possible, you can check and compare every repair shops prices.
- Location: If the repair shop doesnt offer an in-home service, youll need to take the chair to them. Massage chairs are heavy and wide and can be hard to transport, meaning youll need to hire someone to do it. So, to avoid this kind of problem, choose a repair shop close to your location.
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How To Find Massage Chair Repair Parts
A massage chair rule of thumb: Always source repair parts from the original manufacturer. If your massage chair model is discontinued, check with the original manufacturer to see whether there are any comparable models with parts that could fit your massage chair.
If neither of these solutions is viable, check your warranty terms, and contact the original retailer to see if you can order a replacement chair. Do not source your own parts from Amazon or Ebay! Its tough to verify whether youve found the correct parts for your massage chair model online, and theres no absolute guarantee that the right parts will be delivered. When in doubt, always consult the retailer or original manufacturer.
B Scooter Repair Shop
Mobility scooters and golf carts have very similar inner workings to that of a lift chair. In fact, many mobility scooter companies build both in equal measure because they are so similar.
This means that you can ask your local scooter repair place if they also do work on lift chair motors. The answer many times will be yes. If you have found that local furniture repair places will not do lift chairs, your next best option will actually be a mobility scooter or golf cart repair outfit.
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Including The Massage Chair Manufactures Below
You will be contacted within 48 hours to schedule service call after purchase
*Price includes 50miles round-trip travel. Additional mileage: $1.00per mile*
Price includes 1 hour of labor. Additional labor charges may apply, based on additional work at: $100.00 per hour**
**Additional invoice will be provided**
Finding Online Manuals For Your Lift Chair
If you purchased your lift chair on Amazon, check the product page to see if there is a link to the manual. This link, if its available on your chair, is usually located in a section called Warranty and Support. Note, however, that owners manual links arent listed on every product.
Below, youll find help locating the product manual for various models from popular brands of lift chairs:
- Pride Mobility Lift Chair Manuals
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How To Troubleshoot Your Massage Chair
As with any piece of electronic equipment that experiences glitches, the recommended first step is to restart the machine. Consult your massage chairs manual and follow the reset instructions.
If the problem persists once youve reset your massage chair, its time to troubleshoot. Luckily, most massage chair manuals come with a helpful troubleshooting resource section.
Be aware that, if you are not familiar with machine repair, dismantling any part of your massage chair may void the warranty if you proceed without first contacting the retailer or manufacturer. Here are a few clues that may point to specific problem:
Symptom: The massage chair is making a clicking or popping noise, and the footrest does not close completely.
Problem: The scissors may be bent, broken, or loose.
Solution: The nut that holds the scissor parts together may need t be tightened if a scissor is bent or broken, it may need to be replaced.
Symptom: The massage chair appears crooked.
Problem: The seat pad may have been worn down through repeated use.
Solution: Replacing the seat pad will likely solve this problem.
Symptom: The massage chair motor runs, but the mechanism doesnt move.
Problem: Inadequate space between the massage chair and the wall may have put undue stress on the internal framework, causing the T-bar to become disconnected or the scissors to bend.
Symptom: The airbags do not inflate during a massage session.
Problem: The tubing for the air pump may be broken or disconnected.
Mb Series Massage Chair
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The MB Massage Chairs are not just good, they are hands down the best medical massage chairs ever made. While most massage chairs are made just for massaging, the MB series goes beyond and performs medical functions. Designed by a group of doctors, the MB massage chairs are loaded with medical features such as the Chiropractic BodyTwist Technology that not only stretches you like most luxury class massage chairs but also twists your entire body from side-to-side. These chairs also have Humongous Shoulder Massagers that help remove any knots and tensions you may have, and the Extreme Customization System that automatically adjusts to your body size. While most chairs just adjust to accommodate your height, the MB massage chairs go further and adjust to your exact body size. So whether you are tall and skinny like Michael Phelps or shorter and a little larger, the Extreme Customization System in the MB series massage chairs will expand and contract it’s air bags to fit your body exactly, giving you the best massage you will ever experience. Because of the high number of air cells in the MB massage chairs, the massage is way better than any chair we have ever tried.
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Ocho Massage Chair Support Requestn Yu Cu H Tr Cho Gh Massage Ohco
Once you become an OHCO customer, you are part of our extended family. As a result, our customer support lasts long after the sale, because our chairs do, too! Thats why we offer the best massage chair warranty in the industry.
Most importantly, we want to be sure you are getting the most out of your OHCO massage chair, so were always here to answer any questions that come up and help you learn more about your chair.
In the rare event that a repair or part replacement is required, we have the most responsive service department in the industry with skilled technicians around the country. Remote areas may require additional time to locate and train a technician near you.
Fill out the form below, and one our service representatives will be in touch with you shortly. We look forward to assisting you.