Sunday, June 23, 2024

Daiwa Massage Chair Customer Service

Check The Airbag Connections

Majesty Zero Gravity Therapeutic Massage Chair by Daiwa on QVC

If the airbags on your chair stop working or individual airbags stop working there are a few things it could be. If all the airbags stop working check the connections for the air pump that is inflating the airbag. Check both the air and power connections. It is also possible that the motor itself has burned out if the connections are okay.

If an individual airbag has stopped inflating, check the air connections and hoses for that airbag. Some massage chairs have over 100 airbags. There can be a very complex system inside the chair to independently inflate all of them. Listen to the airbag itself for air leaks if all the connections seem okay and air is flowing into the airbag but its not inflating.

Daiwa Pegasus 2 Luxury

The Pegasus 2 smart is the perfect choice for you if you want a wall-hugging model. Despite its compact design, youll love the massive features that come with it.

Here are the features that caught my eye:

Voice-activated Massage This massage recliner utilizes the advances in technology to its advantage. Youll love the voice-activated massage system that allows you to control your Chair with the sound of your voice.

Specialized 3D Programs special 3D programs maximize the 3D roller embedded into this massage recliner. Youll love the different preset and customizable massage modes, all designed to give you an authentic and reliable massage experience.

Rocking Rotation Technology If youre a fan of old-timey rocking chairs, youll enjoy the special rocking technology on this premium massage chair. It mimics the feel of a real rocking chair which effectively calms your mind and body.

  • Heating could be better
  • Quite expensive

Summary: While the Pegasus 2 may seem like a highly technologically advanced massage chair, it could do better in terms of therapeutic features especially for its price. However, if youre happy with the current features on this space-saving unit, its a good enough purchase.

Daiwacare Unparalleled Customer Support

DaiwaCare is Daiwas in-house lifetime customer support program, including personal phone support and trained service technicians. DaiwaCare is automatically included with every purchase.

9 Service Locations

Nationwide Services

Daiwa is unique because we employ over 200 specially trained service technicians across 9 service locations throughout the U.S. We have service locations in key locations like California, Texas, and Florida. Our service technicians can be dispatched to your home or office if service is needed, so you can be sure that your chair will stay in great working order long after your purchase is made.

A Royal Experience Delivered to Your Door

White Glove Delivery by Daiwa Technicians

Unparalleled Customer Support

Lifetime Support

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I Have Owned My Legacy 4 For 7 Months And Am Awaiting Repair

I have owned my Legacy 4 for 7 months and loved it until the rollers quit moving up the back . I was showing my family its attributes until this happened…I’m anxious to see the Daiwa response time for repair.

Reply from Daiwa Massage Chair®

Hi Jack,We are sorry that you are having trouble with your rollers. By your review, it seems like you are already in communication with our service department. Just in case you need it, you can contact us at 538-2298. Our service department will make sure to make this right and bring your Legacy chair back to tip-top shape.

purchased the Daiwa 9100 Legacy and Love it!!! only problem trying to move to my new house and i dont know how to take apart enough to get thru the doors. i didnt get a manual with it.

Reply from Daiwa Massage Chair®

Final Verdict Should You Try Alternatives

Daiwa Solace Deluxe Massage Chair

I can confidently say that Daiwa is a relatively good company.

What baffles me is that the company seems to make sure there are little to no negative reviews of their chairs anywhere on the internet.

Additionally, Im a little concerned that the companys manufacturing and origins are shady at best.

But lets take a quick look at what Ive found.

Daiwa units are good alternatives to bigger brand names.

However, I found myself thinking that investing in a OK company isnt really the best approach.

Summary: Daiwa massage chairs come with good features. However, some are lacking in a lot of ways especially when you compare it to the best chairs within the same price point. However, if youre looking for an authentic Japanese chair, youd best look elsewhere.

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How Much Is A Daiwa Massage Chair

Daiwa has a wide range of products that range in prices from around $2,000 to over $10,000. Of course, your massage chair price depends on your chosen model and the features supplied. The more recent and advanced the massage chair, the more expensive it is generally speaking.

Daiwa has a standard range of quality massage chairs offering good relaxation and pain relief for a few thousand dollars however, their Premium and Luxury series both offer additional features, styles, and settings. That is what makes them the most expensive lines that Daiwa make at present.

Now, given the price of their massage chairs, it would be easy to assume that they are unattainable however, when compared to other massage chairs on the market, Daiwa prove to have perfectly reasonable prices. Moreover, they guarantee only the best quality materials for their massage chairs, better ensuring their longevity, comfort and style.

Sadly, not all massage chair brands can provide this kind of quality and instead favor the technology over the quality of the outer layers of the chair, too.

With Daiwa, you can be sure to invest in a massage chair that has been carefully designed and manufactured, inside and out. Therefore, their price range does appear reasonable, and, as long as you find the right chair for you based on features, style and comfort, a Daiwa massage chair could definitely be worth the investment for you.

Don’t Take Care Of Their Customers

Purchased our Daiwa chair in July 2019, 6-months later, it no longer works. Has not worked since February 2020. I’ve called every week for over 6-months trying to get help, they’ve tried to be helpful over the phone but at this point are just brushing me off. At this point we need someone to come service our chair and they claim they will not be servicing their products and doing good by their customers because of Covid. I understand that safety is a priority but wearing a mask and other safety garments should be sufficient enough for them to service their customers chairs. Spending $7,000 on this chair for it to work 6-months is ridiculous and frankly, careless on behalf of Daiwa. They don’t plan to start servicing their products anytime soon, which means I have this huge, expensive chair that is just wasting space. Last communication with them was this past week when I asked to speak to a manager or supervisor. They transferred me to a voicemail and I still have heard nothing back… surprise, surprise!

Reply from Daiwa Massage Chair®

purchased the Daiwa 9100 Legacy and Love it!!! only problem trying to move to my new house and i dont know how to take apart enough to get thru the doors. i didnt get a manual with it.

Reply from Daiwa Massage Chair®

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Zero Space Wall Hugger Design

The Hubbles gliding recline mechanism takes up much less space, allowing the entire chair to fully recline when placed just 0 from any wall.

Zero Gravity Experience

The Zero Gravity Recline shifts the recline angle, evenly distributing body weight and reducing pressure on joints and organs. Youll experience a floating sensation that over time reduces chronic pain.

Legacy 4 Premium Luxury Model

Daiwa Massage Chairs with U.S. Jaclean

On the other hand, if youre looking for a more luxurious space-saving model, Legacy 4 is your best bet. This premium massage chair features a unique swivel base that adds to its space-efficiency.

Take a look at the attributes that caught my eye:

Spine-Stretching I love a good stretch. Im sure you do too, youll love the stretching feature on this chair that loosens your spine and relieves tension as well. Although not as good as a yoga stretching feature, its still a very solid contender.

Customizable Experience This massage chair features many customizable options. Youll love it because youll be able to custom-tailor your massage to best fit your bodys needs.

Tech-Savvy The Legacy 4 is one of the most up-to-date tech-wise, of all Daiwa massage chairs. This massage chair comes with a user-friendly remote and a downloadable smartphone app that allows you to customize your massage experience on your phone.

  • Intensity settings are not adjustable
  • Insufficient heat therapy

Summary: This massage chair is a few hundred dollars cheaper than the Human Touch Super Novo. However, its not exactly the better model. If you want to save a little bit, then by all means, this is a good enough alternative to the Super Novo. But if you want to get the most out of your money, buy the Human Touch.

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Daiwa Massage Chair Review: Daiwa Massage Chair Pros & Cons

Daiwa Massage Chair is a well-known medical supplies & equipment store which competes against other health & medical equipment tools likePeloton, Walgreens, REI, L.L.Bean and Dick’s Sporting Goods. Based on our in-depth Daiwa Massage Chair review, when compared to its competitors, Daiwa Massage Chair is a mid-range performing brand within its category. Read the full review below for more details.

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Knoji has 12 Daiwa Massage Chair reviews and ratings as of June 11, 2022. Knoji editors and the Knoji shopper community have reviewed Daiwa Massage Chair and compared it against 0 top brands, reviewing Daiwa Massage Chair based on product and store features such as , and . Knoji reviews and ranks and other medical supplies & equipment tools based on how many features each offers and based on a 5-star rating scale. Based on these factors and 12 Daiwa Massage Chair reviews, Daiwa Massage Chair earns an overall score of 4.0 out of 5.0 points. Daiwa Massage Chair offers 0 total features such as , and . Daiwa Massage Chair’s’s review score also factors in its popularity, which is in the mid-range compared to competing .

Do You Offer Free Shipping


All of our massage chairs come with free standard Curbside Delivery. We process most shipments within 1-4 business days of ordering. Once your massage chair has been shipped, we will send you a tracking code for you to to keep tabs on status of the shipment until the moment it arrives to your home or business.

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Ive Placed An Order When Will I Receive My Massage Chair

Our massage chairs typically ship out 1-3 business days of ordering. With free Curbside Delivery and Threshold Delivery, you can expect your chair to arrive roughly 7-14 days after it has shipped. If you opt for the White Glove Delivery service, you can expect to receive your chair within 2-3 weeks of shipment.

Check The Motors And Massage Mechanism


If the motors are making strange noises or grinding sounds something could be wrong with them. The motors may have burnt out or the gears or belts could have stripped or broken. If you can hear the motor spinning but nothing is happening, something has stripped out or come loose. At this point, you will need a replacement part. Consult the manufacturer of your massage chair to get replacement parts.

There are several sets of limit switches on the robotic track to control how far the massage robot can go. The below video shows how to check the limit switches. Your particular massage chair may be slightly different.

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Technician Name Are Charlie And Helmet

Technician name are Charlie and Helmet. Charlie helped me troubleshoot and ordered part and Helmet was FaceTime and guide me replaced broken part. He was very nice and patience. He helped me go through everything from the beginning to the end. My massage chair is working good now. Thanks Charlie and Helmet

I called in for help with setting up my massage chair 9200. My movers had disconnected tubes unnecessarily and hooked up some incorrectly. The technician helped tremendously and was very patient and knowledgeable. Couldnt thank them enough!

Massage Chair Frequently Asked Questions

Q: How much should I spend on a massage chair?

A: This will depend entirely on your budget. As you can see by our list, most high-quality massage chairs can cost anywhere from $5,000 to over $15,000.

Just keep in mind that a lower budget will limit your options and you may miss out on certain features. A lot of companies offer financing options with 0% interest for a certain amount of time, so you can find the massage chair of your dreams without breaking the bank!

Q: What should I look for in a massage chair?

A: This is another question that will depend on your personal preferences. Do you have your heart set on zero gravity, or is that just a nice-to-have feature? Check out the features we detailed above and ask yourself what your absolute must-haves are. From there, youll be able to narrow down your options and find a massage chair that fits your budget.

Q: What company should I buy a chair from?

A: The company you choose to buy your massage chair from is just as important as the brand and model you select. Avoid companies that offer minimal warranties , as they can be difficult to deal with if anything happens to your massage chair.

And although massage chairs do offer many health and wellness benefits, companies shouldnt promote their chairs as cures for anything. If a company makes any claims about medical or health improvements, take it as a red flag.

Q: What if I dont like the massage chair I buy?

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Daiwa Supreme Hybrid Massage Chair

Daiwa introduces a new category of massage chair. Since this hybrid model combines an inversion stretch with an L-shaped massage track, it provides same effect as Yoga stretch. Experience a greater reach, a deeper stretch, and a better massage.

  • HybriFlex -Flexible Massage Track
  • Patented Legrest – Heated Knee Massage
  • 50 Layer Airbags – Full Body Compression Massage
  • Foot Rollers
  • 36 Professionally Designed Massage Programs
  • Quick Access Arm Console

Servicing My Favorite Daiwa Message Chair

My Opinion – Daiwa Supreme Hybrid Massage Chair

Three years ago I purchased a Daiwa message chair and have loved it. But, this month it developed an unusual noise and so I contacted, the company that services Daiwa. The chair was still under warranty but for parts only. Labor would be expensive as they would have to fly a trained technician out to Idaho to repair it. Then the technician suggested that after my part arrived to call him back and he would talk me through the repair. Two different technicians spent the better part of two hours of their time until the job was completed. I was so impressed with their patience with me and their expertise.I love my Daiwa chair and I love the service these technicians from Usjaclean rendered by saving me hundreds in a service call. Thank you gentlemen for your going the extra mile. John G

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Top 5 Reasons To Buy A Daiwa Massage Chair Online:

  • Innovative Leader in the Industry: Daiwa’s engineers have carefully designed each Daiwa chair to take advantage of cutting-edge technology and manufacturing. Daiwa models are developed based on our customer-centered research into the holistic health benefits of therapeutic massage. Engineers have carefully designed each Daiwa chair to take advantage of cutting-edge technology and manufacturing. Every new feature that we introduce is the result of rigorous quality control testing and user feedback. They test and upgrade their products on a constant basis, and develop new merchandise according to consumer needs and demands.
  • Value and quality control

    Their design team works closely with our manufacturing plant to ensure that every chair we design results in the highest quality product. Their manufacturing facilities in China use state-of-the-art technology and components to produce high-quality, innovative, and durable products designed for years of use. Their superior quality control comes from the fact that we do everything in-house. We design our chairs in Gardena, California, and we have them manufactured in our factories in China. Ship directly from their own warehouses throughout the United States, which also house service centers. They dont rely on third-party party services so that we can ensure the best quality service at every stage: from design, to sales, to aftercare and support.

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Are Daiwa Massage Chairs Good

When you think of high-quality massaging chairs, you might not immediately think of one from Daiwa. The Japanese company, a leading massage chair manufacturer, is known for its high-quality products and careful design. The products are created with attention to every last detail, from the ease of assembly to the quality of the materials, so if youre thinking of buying a massage chair and in the market for a brand with a reputation for great quality, then they are right up your alley. Daiwas process begins with research and development of the most effective height seat cushions and backs to use in the specific design of their massage chairs with a body scan. They then produce prototypes using these materials and try them out for you. There will be several prototypes before you settle on the perfect design, so its important that you give the processing time.

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The Purchase Was Amazing

The purchase was amazing. Sale person was very informative and knew everything about the chair. Answered all my questions and more. Not like other massage chair companies that have sale persons who didn’t know much about the chair and tried to sell. Fast delivery and professional setup and test. This chair is the best massage chair that I have ever own. Very satisfied and enjoying it every day.

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